Responsive recruiter

📍 Location: San Antonio, TX
🏢 Company: Massage Heights | Heights Wellness Retreat

Who We Are
We are a leading massage and skincare franchise with over 100 locations across the U.S. and Canada. We are committed to elevating the lives of our Members, Guests, and Team Members by providing professional, affordable, and resort-quality massage, skincare, and wellness services.

Join Our Family
At Massage Heights | Heights Wellness Retreat we work as a team and care like family. Our environment fosters growth, passion, and a dedication to health and wellness. If you’re looking to make a meaningful impact while advancing your career, we’d love to meet you!

Position Overview

We are seeking an Operations & Training Specialist to join our Franchising Office in San Antonio, TX. This role is crucial in supporting our Franchisees and their locations, with a strong emphasis on skincare expertise.

The ideal candidate is a motivated self-starter with dual licensure in skincare and massage therapy, membership sales experience, and a passion for team development. Management experience is a plus.

Key Responsibilities

Conduct group and individual training for new store openings
Assist in the design, development, and implementation of training plans
Provide ongoing operational training and support for Franchisees
Assess and address training and development needs across locations
Manage administrative tasks related to training programs
Promote established protocols, services, and products
Support leadership in developing, testing, and launching new services
Perform other job-related duties as assigned

Qualifications

Licensure:
- Dual licensure preferred (Skincare + Massage Therapy)
- Licensure Esthetician (must have)
Experience:
- 2-3 years in Operations, Membership Sales, or a related field (preferred)
- Background in franchise operations (a plus)
Skills:
- Strong membership sales and guest service experience
- Ability to perform/learn various massage and skincare modalities
- Proficient in learning management systems and MS Office Suite
- Excellent communication, presentation, and interpersonal skills
- Strong organizational and multitasking abilities
Other Requirements: Must be able to travel as needed

Benefits

Competitive salary & benefits package
Paid holidays & vacation
Healthcare plan (Health, Dental, Vision)
Life, short-term & long-term disability insurance
401K plan
Flexible schedules & supportive work environment
Culture of care programs & professional development opportunities

How to Apply

If you’re passionate about health and wellness, eager to grow in a leadership role, and meet the qualifications above, we’d love to hear from you!

🌐 Visit us online: www.massageheights.com

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.