Benefits:

401(k)
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Wellness resources
Training & development

Sales & Operations Training Specialist – Dual Licensed (Esthetician & Massage Therapist)

About the Role:
As a vital member of the Operations Team, the Sales & Operations Training Specialist supports Franchisees and Retreat Teams in delivering outstanding guest experiences. This role focuses on front desk performance, membership sales, and consistent skincare service delivery aligned with the standards of Massage Heights | Heights Wellness Retreat.

We’re seeking a candidate with an active Esthetician license, a strong background in membership sales, and ideally, experience in massage therapy (even if no longer licensed). You’ll coach teams to elevate service and drive results.

Key Responsibilities:

Design and deliver engaging training for sales and operations teams.
Conduct needs assessments to identify learning opportunities.
Measure training effectiveness via feedback and performance data.
Partner with leadership to align training with business goals.
Create instructional materials and resources for ongoing learning.
Lead workshops and seminars to promote best practices.
Offer coaching and support to teams post-training.
Stay current on industry trends to enhance training impact.

Requirements:

Active Esthetician License (Required)
Massage Therapy experience (license not required)
3+ years in esthetics, membership sales, front desk ops, or spa/retail training
Ability to travel as required up to 75% of the time
Franchising or operations support experience a plus
Skilled in facilitation, coaching, and communication
Experience training teams in guest service, sales, and operations
Strong knowledge of skincare protocols and product positioning
Highly organized, adaptable, and solutions-oriented
Proficient with Microsoft Office, LMS platforms, and virtual training tools
Instructional design and performance analysis skills
Passion for training and fostering a positive learning environment
Experience in wellness or service industry a plus
Detail-oriented with strong organizational skills

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.