Day Spa Member Concierge
Part Time • Gunbarrel
Benefits:
- Bonus based on performance
- Company parties
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
Are you personable, kind, empathetic, and customer service-oriented? Do you have a knack for solving problems and helping people feel heard?
The Member Concierge is the heart of the member experience, providing personalized, high-touch service to ensure every member & guest feels valued, relaxed, and cared for. This role blends hospitality, wellness knowledge, and administrative coordination to deliver a seamless, memorable spa experience for members and guests alike.
The Member Concierge serves as the primary point of contact for members, providing exceptional service, personalized support, and solutions that enhance the member experience. This role focuses on building strong relationships, anticipating member needs, and ensuring satisfaction through proactive communication and efficient problem-solving. This role requires a heavy focus on member retention, member & client satisfaction, and the ability to help members find value in their membership and services by overcoming objections.
This is an amazing time to join the Massage Heights management team AS WE EVOLVE TO BECOME HEIGHTS WELLNESS RETREAT, to help us inspire, educate, and promote a balanced wellness lifestyle for every member and guest.
The Member Concierge is the heart of the member experience, providing personalized, high-touch service to ensure every member & guest feels valued, relaxed, and cared for. This role blends hospitality, wellness knowledge, and administrative coordination to deliver a seamless, memorable spa experience for members and guests alike.
The Member Concierge serves as the primary point of contact for members, providing exceptional service, personalized support, and solutions that enhance the member experience. This role focuses on building strong relationships, anticipating member needs, and ensuring satisfaction through proactive communication and efficient problem-solving. This role requires a heavy focus on member retention, member & client satisfaction, and the ability to help members find value in their membership and services by overcoming objections.
This is an amazing time to join the Massage Heights management team AS WE EVOLVE TO BECOME HEIGHTS WELLNESS RETREAT, to help us inspire, educate, and promote a balanced wellness lifestyle for every member and guest.
Benefits/Perks
- Growth Opportunities
- Paid Training
- Digital Workspace
- Stunning Retreats
- Massage Heights Family Fund
- Complimentary Services
- Employee Discounts On Services & Retail Products
- Hourly pay with bonus opportunities for meeting goals
- Supplemental Insurances
- 50/50 Gym Membership
- PTO
- Food & Drinks
Schedule/Expected work hours
- 6-hour shifts
- Part-time
- 3-4 days per week
- Day shift during the week
- Perfect for a parent with kids in school
Responsibilities
- Greet and assist members in person, by phone, or digitally with a professional and welcoming attitude
- Serve as the primary point of contact for all member inquiries, issues, and membership management
- Achieve monthly member retention goals by maintaining cancellations, suspended, & frozen membership accounts
- Provide exceptional service by listening, communicating, and responding to guests’ needs
- Promote the therapeutic/wellness benefits of massage therapy and skin therapy
- Excellent phone etiquette with an upbeat tone and strong articulation
- Develop and maintain positive relationships with members and guests
- Maintain accurate and confidential member records and preferences.
- Coordinate with therapists, estheticians, and wellness staff to ensure smooth daily operations
- Identify opportunities to enhance member satisfaction and retention
- Onboarding of new members and ensuring they feel informed and valued
- Welcome and engage members and guests with warmth, professionalism, and genuine care
- Resolve member concerns promptly and gracefully, turning challenges into opportunities for delight
- Schedule spa treatments, wellness services, and special appointments with accuracy and efficiency
Qualifications
- 2+ years of experience in customer service, hospitality, or membership-based organizations
- Knowledge of spa services, treatments, and wellness terminology
- Passionate about interacting with people and consistently delivering outstanding service
- Strong interpersonal and communication skills, both verbal and written
- Exceptional attention to detail and multitasking ability
- Proficiency in CRM systems or member management software
- Professional, polished demeanor and service-oriented mindset
- Ability to remain calm and solutions-focused under pressure
- Experience with DM conversations
- Fast learner with a positive and energetic demeanor
- Strong critical thinking skills, especially in resolving customer conflicts
- Thrives in collaborative team settings
Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members' and guests’ wellness goals through providing therapeutic and healing services.
Company Values
· Loyal
· Authentic
· Passionate
· Diligent
· Passionate
· Diligent
Compensation: $16.00 per hour
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
(if you already have a resume on Indeed)
Or apply here.
Personal & Career Development
Guided learning pathway through Massage Heights University
Flexible Schedules
Supports work-life balance
Professional & Safe Environment
Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees*
Employee Discounts
Products and services
Massage Heights Family Fund
A program that supports team members during times of hardship
Stunning Retreats
Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.