Training Manager
Full Time • Hybrid - US
About the Role
The Training Manager is responsible for designing, delivering, and continuously improving training programs that support operational excellence, consistent guest experience, and strong performance across multi-location, service-based wellness organization.
At Heights Wellness, we believe wellness should be accessible, personalized, and impactful. Our services are designed to help people feel better, move better, and live better. Training plays a critical role in making that experience consistent and meaningful across every location. This role directly supports that mission by equipping teams and leaders with the knowledge, skills, and confidence to positively impact lives every day.
This role owns the full training lifecycle — from content development and learning strategy to live facilitation, coaching, and performance follow-up. You’ll work closely with Operations, field leadership, and cross-functional partners to support new location openings, leadership development, system updates, and performance improvement initiatives.
This is a hands-on role for a training leader who enjoys building structure, simplifying complex processes, and turning training into real-world results.
What You’ll Do
Training Programs & Content Development
- Design, write, and maintain operational training content for front-line and leadership roles
- Translate operational processes into clear, practical training materials (manuals, guides, workbooks, job aids)
- Ensure training content stays current as systems, services, or processes evolve
- Support change management through clear communication and training updates
Learning Systems & Enablement
- Build and manage learning paths within a Learning Management System (LMS) or comparable platform
- Create engaging online training, practice activities, and assessments to reinforce learning
- Support basic troubleshooting and continuous improvement of training tools and content
- Partner with internal teams on training related to system enhancements or new offerings
Leadership, Field & Live Training
- Plan and facilitate live and virtual training sessions, workshops, and leadership programs
- Support onboarding and ongoing development for managers and field leaders
- Reinforce training adoption and execution through collaboration with operations teams
Performance & Sales Coaching
- Lead training and coaching initiatives focused on improving sales performance, conversion, and consultation quality
- Identify performance gaps using available data and field feedback
- Develop targeted training and coaching plans to address underperformance
- Track progress and provide clear reporting on trends, outcomes, and improvement plans
Project Management & Cross-Functional Support
- Manage training-related projects, timelines, and deliverables
- Partner with cross-functional teams to support company-wide initiatives and rollouts
- Maintain organized training documentation and resources in shared libraries
Ideal Candidate
You’re a strategic, execution-focused training leader who thrives in service-based, multi-location environments. You’re comfortable owning programs end-to-end, balancing structure with flexibility, and coaching teams toward measurable improvement. You care about guest experience and understand how training directly impacts both people and performance.
You’ve managed in one or more of the following environments: spa, wellness, membership-based models or other guest-facing service organizations such as hospitality, fitness, or retail.
You enjoy collaborating across departments, coaching leaders and teams, and seeing training translate into confident employees and satisfied guests.
Qualifications
- Experience in training, learning & development, or operations enablement (multi-unit experience preferred)
- Background in wellness, hospitality, fitness, retail, or other service-based environments
- Strong sales acumen with experience coaching performance or conversion improvement
- Hands-on experience with an LMS or digital learning platform (specific platforms a plus, not required)
- Strong instructional design and facilitation skills; comfortable creating manuals, guides, and training materials
- Experience managing projects and working cross-functionally
- Excellent written and verbal communication skills
- Ability to travel 60–75% to deliver training, with flexibility for short-notice assignments and multi-day stays
Compensation & Benefits
- Salary: Compensation based on experience
Benefits may include:
- Paid Time Off (PTO)
- Wellness reimbursement
- Health benefits (as applicable)
- Company holidays
- Growth and development opportunities
How to Apply
Submit your resume and a brief note highlighting:
- Your experience building and delivering training programs in multi-location environments
- Your experience with learning platforms or training systems
- Your approach to coaching teams or leaders to improve performance
Flexible work from home options available.
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
(if you already have a resume on Indeed)
Or apply here.
Personal & Career Development
Guided learning pathway through Massage Heights University
Flexible Schedules
Supports work-life balance
Professional & Safe Environment
Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees*
Employee Discounts
Products and services
Massage Heights Family Fund
A program that supports team members during times of hardship
Stunning Retreats
Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.