Guest Experience Manager - Full Time
Full Time • Massage Heights Atlanta Buckhead
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
- Vision insurance
You don’t just “work the front desk.”
You set the tone for the entire experience.
You set the tone for the entire experience.
If you naturally connect with people, know how to read a room, and can turn a first-time guest into a loyal member, keep reading.
We’re looking for someone who brings energy, confidence, and intention to every interaction. Someone who understands that hospitality and sales go hand in hand and takes pride in delivering both at a high level.
What You’ll Be Known For
- Creating an environment where guests feel welcomed, valued, and taken care of from the moment they walk in
- Owning the phone. Clear, upbeat, and confident every time
- Turning conversations into connections and connections into memberships
- Following through. Not letting details slip, not letting opportunities pass
- Hitting goals and holding yourself accountable to results
What You’ll Do
- Deliver a consistent 5-star experience from check-in to check-out
- Build real rapport with guests and members
- Guide guests through our membership program with confidence
- Retain members by creating an experience they don’t want to leave
- Support daily operations while keeping the energy high and the pace strong
What We’re Looking For
- Strong communicator with a natural ability to connect and influence
- Sales-minded and motivated by performance and results
- Reliable, coachable, and able to take feedback and apply it quickly
- Comfortable working in a fast-paced environment and managing multiple priorities
- Professional, positive, and composed under pressure
- Previous hospitality or customer-facing experience required
Schedule Expectations
- 30–35 hours per week
- 4–5 shifts per week
- Must be available for a mix of mornings, evenings, and weekends
- Flexible, open availability is strongly preferred
- Reliable transportation required (ability to support both locations)
Compensation & Growth
- Competitive hourly pay
- Guaranteed $1/hour increase every 6 months with strong performance and attendance
- Performance-based bonuses tied to membership sales
Benefits
- Free monthly massage or facial
- Paid Time Off
- Medical, Dental, and Vision options
- 401(k) with up to 4% match
- Employee Assistance Program (Massage Heights Family Fund)
Why This Role Matters
This is more than a front desk position. You are a key driver of the business. The experience you create directly impacts retention, growth, and the success of the entire team.
This is more than a front desk position. You are a key driver of the business. The experience you create directly impacts retention, growth, and the success of the entire team.
If you’re someone who takes ownership, thrives in a goal-driven environment, and wants to grow with a team that actually invests in you, we want to meet you.
Compensation: $17.00 per hour
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
(if you already have a resume on Indeed)
Or apply here.
Personal & Career Development
Guided learning pathway through Massage Heights University
Flexible Schedules
Supports work-life balance
Professional & Safe Environment
Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees*
Employee Discounts
Products and services
Massage Heights Family Fund
A program that supports team members during times of hardship
Stunning Retreats
Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.